Shipping policy

How long it takes

Every order has two stages.

Production: 5 days. Your order enters production once payment is confirmed. This is when your fabric is cut, sewn, and finished. We do not hold stock, so this stage cannot be shortened.

Delivery: 2–4 days, depending on your location.

Total: 7–9 days from order to delivery.

Production days are working days. Orders placed on Sunday or a public holiday enter production the next working day.

Delivery zones and rates

Zone 1 — Nairobi County KSh 450 · 2 days after dispatch

Zone 2 — Nearby Counties Kiambu, Machakos, Kajiado, Murang'a, Kirinyaga, Nyeri, Nakuru KSh 500 · 3 days after dispatch

Zone 3 — Other Counties Mombasa, Kisumu, Eldoret, Meru, Kitui, Garissa, Kisii, Kakamega, Bungoma, Turkana, Marsabit, and all other counties KSh 650 · 4 days after dispatch

Delivery charges are calculated at checkout based on your delivery address.

Couriers

We dispatch through G4S and Wells Fargo. Your parcel is handed over once it has passed our final check.

You will receive tracking details by WhatsApp or email at dispatch. Parcels are collected from the courier's local office unless door delivery is available in your area — the courier will advise on collection when your parcel arrives.

Multiple items

Orders containing several pieces are produced together and dispatched as a single parcel. This means the whole order dispatches when the last item is finished. If you need items sooner, place them as separate orders.

Address accuracy

Please check your delivery address and phone number carefully at checkout. Our courier will call the number provided.

If you notice an error, message us on WhatsApp immediately. We can correct an address before dispatch at no cost. After dispatch, address changes depend on the courier and may incur a fee.

Deliveries that fail due to an incorrect address are subject to the redelivery terms in our Return and Refund Policy.

Delays

Stated timelines are given in good faith and met in the large majority of cases. Delays can occur due to courier disruption, weather, public holidays, or circumstances outside our control.

If your order is running late, we will tell you — you should not have to chase us. Message us on WhatsApp any time for a status update.